Job Description

General Summary

Responsible for servicing and supporting the portfolio of histology laboratory equipment at customer locations and providing remote customer support. This position will conduct instrument support for warranty, repair, preventive maintenance, product updates, and the logistics required to efficiently and effectively complete these tasks. This is field-based role with the expectation to travel to customer or StatLab sites.

Duties and Responsibilities

• Represent StatLab in a courteous and professional manner, which will build strong relationships with customers.
• Provide preventive and corrective maintenance for our equipment por
• Strong troubleshooting skills to diagnose and resolve technical issues on a variety products. These issues will be a variety of electromechanical, IT, and user-induced.
• Manage the logistics for efficient service call scheduling, parts inventory, and other administrative necessities.
• Assist in testing and validation of new hardware and software, as required.
• Prepare data for management including customer complaints, trend analyses, and suggestions for improvement.
• Support internal stakeholders with product technical knowledge and customer feedback to support collaboration and continued product improvement.
• Provide technical documentation for service and repair including technical service bulletins as needed.

Minimum Knowledge, Skills, and Abilities Required

• Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation in a scientific laboratory environment.
• Capability to capture facts and to refine them in a simplified way.
• Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams.
• Associate Degree in electrical or mechanical Engineering, or other scientific degree -or- 5+ years of proven experience in histology equipment repair. Bachelor’s Degree preferred.
• Experience with Laboratory Information Systems/networking instrumentation.
• Flexibility to undertake US and international travel, which requires US Passport.
• Detail oriented, technologically savvy, good communication skills, and time management.
• Good communication and willingness to learn.
• Proactive and enthusiastic team player with a highly analytical, structured, and result- oriented work style.
• Excellent customer service skills.
• Up to 80% travel may be required to meet customer needs.
• Must possess a valid driver’s license.

The salary range for this position is $79,000 - $90,000

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