Job Description

HYATT HOUSE/ HYATT PLACE TAMPA DOWNTOWN

GENERAL MANAGER

Job Summary:

The General Manager is responsible for the overall operation, performance, and profitability of the Hyatt House and Hyatt Place hotels. This leadership role ensures that all departments operate efficiently and in alignment with brand standards while delivering exceptional guest experiences. The ideal candidate is a dynamic leader with strong financial acumen, a passion for hospitality, and the ability to inspire and motivate a diverse team.

Key Responsibilities:

· Provide strategic direction and leadership to all hotel departments including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Engineering.

· Ensure high standards of guest service, cleanliness, and overall property condition are consistently met or exceeded.

· Oversee financial performance including revenue management, budgeting, forecasting, and expense control.

· Analyze financial statements and performance metrics to identify opportunities for improvement.

· Develop and implement operational strategies and procedures to increase efficiency and effectiveness.

· Foster a positive work culture that promotes teamwork, employee engagement, and professional development.

· Ensure compliance with all local, state, and federal laws and regulations, as well as brand and company policies.

· Represent the hotel in the community and develop strong relationships with guests, partners, and stakeholders.

· Lead the recruitment, hiring, and training of hotel staff; provide ongoing coaching and performance evaluations.

· Monitor online reviews and guest feedback; take corrective actions to improve guest satisfaction scores.

Qualifications & Requirements:

· Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

· Minimum of 5 years of progressive hotel management experience, including prior GM or Assistant GM roles.

· Proven track record of driving financial success and operational excellence.

· Strong leadership, communication, and interpersonal skills.

· Hands-on, results-oriented leader with a commitment to service excellence.

· Knowledge of hotel software systems such as PMS, POS, and revenue management tools.

· Ability to work flexible hours, including weekends and holidays as needed.

Benefits & Perks:

· Competitive salary and performance bonuses

· Health, dental, and vision insurance

· Paid time off and holidays

· 401(k) with company match

· Hotel discounts and perks

· Opportunities for advancement and professional development

Benefits:

· 401(k) matching

· Dental insurance

· Flexible schedule

· Paid time off

· Vision insurance

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

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