Job Description

Who We Are!

At nuEra, we’re not just building a business; we’re shaping an industry. Our mission is to redefine excellence through quality, innovation, and a commitment to our communities.

We’re looking for bold thinkers, boundary-pushers, and team players ready to be part of something extraordinary. Whether you’re passionate about operations, creativity, or leading teams, there’s a place for you here to thrive, learn, and make an impact.

Ready to grow with us? Let’s create a future we can all be proud of—together.

Role Summary:

Are you a visionary leader ready to shape the future of cannabis retail? We’re seeking a bold results-driven General Manager to lead our dispensary with excellence. This role goes beyond management — it’s a chance to shape culture, drive growth, and deliver standout customer experiences in a fast-paced, evolving industry.

The ideal candidate is 21 or older, thrives in high-growth environments, and brings motivation, integrity, and adaptability. You’re someone who leads with confidence, works well both independently and with a team, and can navigate change with ease.

As General Manager, you’ll oversee all aspects of dispensary operations — from sales and marketing to team leadership and compliance — ensuring the business runs smoothly and the team stays inspired.

Responsibilities:

Operational Excellence

• Lead and oversee all day-to-day dispensary operations, including inventory, staffing, cash handling, and security.
• Monitor key performance indicators (KPIs) to identify trends, drive strategic decisions, and improve sales, efficiency, and customer satisfaction.
• Monitor inventory control processes to maintain accurate stock levels and reduce shrink.
• Maintain detailed records of daily transactions, operational procedures, and financial reporting.
• Manage dispensary budget with a focus on resource optimization and profitability.

Compliance & Risk Management

• Ensure full and ongoing compliance with all local and state cannabis regulations, including METRC, security, and record-keeping requirements.
• Maintain up-to-date knowledge of changing regulations and proactively adjust operations to remain compliant.
• Champion a culture of compliance by training staff and enforcing policies that reduce risk and uphold licensing standards.
• Oversee audits, inspections, and reporting processes to ensure accuracy, preparedness, and transparency.

Team Leadership

• Recruit, hire, and onboard high-performing team members who align with company culture and values.
• Provide clear expectations, regular coaching, and structured performance evaluations to support individual and team growth.
• Build an inclusive, collaborative environment that motivates employees and fosters accountability.
• Lead by example in service, professionalism, and integrity—creating a culture of ownership and pride.
• Plan and lead team meetings, training, and development initiatives to elevate knowledge and performance.

Customer Experience & Community

• Create a welcoming, informative, and engaging retail environment that connects with a diverse customer base.
• Leverage customer feedback and frontline insights to enhance service quality and in-store experience.
• Maintain expert-level knowledge of in-store products and industry trends to support consumer education.
• Other duties as assigned by company leadership.

Attributes We Seek:

• Must be 21+ years of age with the ability to pass all state-mandated background checks.
• High school diploma or equivalent required; college degree in Business, Management, or related field preferred.
• 5–7 years of leadership experience in high-volume retail or a similar fast-paced environment; cannabis experience a plus.
• Strong grasp of retail operations, sales performance, and customer experience best practices.
• Must remain fully compliant with all company policies and local/state cannabis regulations.
• Self-motivated and capable of operating independently with a high level of accountability.
• Willingness to work evenings, weekends, holidays, and attend off-site events as needed.

Why join us!?

Competitive Paid Time Off & Holidays: Enjoy a generous PTO package and paid holidays to recharge and reset.

Comprehensive Health Benefits: Full medical, dental, and vision coverage to support your well-being.

Future-Focused Retirement Plan: 401K options to help you build long-term financial security.

Growth That Matters: We invest in your personal and professional development, valuing your unique background and experiences as key drivers of our success.

Join a team where your contributions make an impact, and your growth is part of our mission!

nuEra does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations.

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