Job Description

About the Job:

Are you passionate about delivering unparalleled luxury experiences in the world of jewelry and luxury Swiss timepieces? Kerns Fine Jewelry in Burlingame is looking to build upon its’ customer service team by seeking a Full-Time Greeter/Host to join our esteemed team. 

The Opportunity:

The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the boutique. The position is stationed at the entrance of the store to warmly greet customers as they enter the boutique. 

About the Role: 

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique 
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
• Be curious and take a genuine interest in client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: sales, operations, and security
• Maintain a daily calendar of client appointments in the appointment book, indicating arrivals, no-shows, reschedules and cancellations
• Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting with beverage service, escorting clients through our double doors
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service

About You:

• Communications skills must be strong, and approach must be gracious and warm
• Excellent customer service skills are required with friendly attitude for all interactions with clients
• Similar experience in Customer Service, Retail, or Service sector
• Ability to work a flexible schedule according to the needs of the business. Tuesday through Saturday are the main working days, additional days may be necessary during holiday seasons
• Demonstrate attention to detail and keeps personal workspace organized
• Ability to provide basic information about the neighborhood, store services and other customer inquiries
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)
• High-touch customer service standards and hospitable approach
• Proactivity in taking care of customers in a calm professional, and polite manner
• Versatility and priority management
• High attention to detail
• Enthusiasm, self-confidence, and motivation 

The hourly rate for this position ranges from $25.00-$28.00 per hour. Actual rates are determined based on the job, location and individual experience. 

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