IT Service Desk Technician Job at Next Ventures Ltd, New York, NY

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  • Next Ventures Ltd
  • New York, NY

Job Description

Job Title: IT Service Desk Technician

Role:
Our FinTech client is seeking a IT Service Desk Technician to join their team in Manhattan.

As a member of the Corporate IT team, you will have the opportunity to create a seamless experience for end-users in multiple offices around the world, research and deploy new tools and services and solve hard problems.

Qualifications

  • Exceptiol customer service, attention to detail, interpersol, oral and written communication skills
  • Ability to work independently, multi-task and establish priorities while having a passion to help people and to learn and improve IT in an innovative manner
  • Proficient in both macOS and Windows operating system and hardware troubleshooting
  • Strong alytical, problem-solving, organizatiol, and planning skills
  • Web conferencing knowledge (tools such as Zoom, Microsoft Teams etc...)
  • Experience with Okta and back-office applications (SSO, Okta, G Suite / Google Workplace, Microsoft Office, Microsoft Intune and Jamf Pro etc...)
  • Creating updating, and maintaining end-user facing knowledge based articles
  • Maintaining infrastructure documentation, including diagrams and configurations

Preferred

  • Networking knowledge and experience (e.g. Meraki, Cisco)
  • Experience working with third-party hardware and software and procurement practices

Job Tags

Contract work, Work at office,

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