Job Description

Schedule: Full-Time, Onsite | Evening & Weekend Availability Required

About the Role

Our client, a major new attraction in Times Square, is seeking an AV/IT Technician (Junior Support Engineer) to join the Technology Operations team. This position plays a key role in supporting the attraction’s dynamic technology infrastructure—including IT systems, AV and lighting equipment, networking, ticketing, and digital signage systems.

The IT Technician will work closely with the Manager and VP of Technology Operations to ensure smooth, reliable performance of both internal and guest-facing technologies. This is an onsite, hands-on role that requires technical aptitude, attention to detail, and the ability to thrive in a fast-paced, high-profile environment.

Key Responsibilities

Technology Operations & System Maintenance

• Provide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems.
• Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime.
• Maintain firewall security, remote access, VPN systems, and mobile device management.
• Perform system updates, upgrades, and backups to ensure stability and data integrity.
• Support building-wide internet operations and networking systems.

Audio Visual (AV), Lighting & Digital Signage Support

• Oversee, maintain, and troubleshoot AV and lighting control systems throughout the building.
• Support immersive technology, projection, and digital signage installations.
• Manage and maintain radios, cameras, microphones, and other AV assets.
• Ensure proper operation of systems during guest hours and special events.

Ticketing & Point of Sale (POS) Systems

• Provide onsite support for POS systems (4 stations and handheld devices) for the attraction.
• Maintain wireless ticketing systems and handheld ticket printers.
• Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience.
• Coordinate with vendors to address technical escalations and performance issues.

Collaboration & Reporting

• Work closely with the Manager and VP of Technology Operations to implement and optimize systems.
• Partner with external service providers to uphold high support standards and SLAs.
• Document all technical requests, incidents, and resolutions.
• Support the setup and shutdown of systems for daily operations.

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Experience in attractions, entertainment, or hospitality environments is preferred.
• A+ Certification required ; Network+, or other relevant certifications a plus.
• 4+ years of experience in IT support, AV systems, or a related technical role.
• Strong knowledge of networking concepts (routers, switches, firewalls).
• Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms.
• Understanding of IT security, system updates, and patch management.
• Excellent troubleshooting, organization, and documentation skills.
• Strong communication skills with the ability to explain technical issues clearly.
• Must be able to work flexible hours, including evenings, weekends, and holidays .

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