Junior Support Engineer - AV & IT - 565769 Job at Forrest Solutions, New York, NY

QjRXVXIycExCVGFOUlBZa0RCSFZ5RTMvOGc9PQ==
  • Forrest Solutions
  • New York, NY

Job Description

Schedule: Full-Time, Onsite | Evening & Weekend Availability Required

About the Role

Our client, a major new attraction in Times Square, is seeking an AV/IT Technician (Junior Support Engineer) to join the Technology Operations team. This position plays a key role in supporting the attraction’s dynamic technology infrastructure—including IT systems, AV and lighting equipment, networking, ticketing, and digital signage systems.

The IT Technician will work closely with the Manager and VP of Technology Operations to ensure smooth, reliable performance of both internal and guest-facing technologies. This is an onsite, hands-on role that requires technical aptitude, attention to detail, and the ability to thrive in a fast-paced, high-profile environment.

Key Responsibilities

Technology Operations & System Maintenance

  • Provide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems.
  • Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime.
  • Maintain firewall security, remote access, VPN systems, and mobile device management.
  • Perform system updates, upgrades, and backups to ensure stability and data integrity.
  • Support building-wide internet operations and networking systems.

Audio Visual (AV), Lighting & Digital Signage Support

  • Oversee, maintain, and troubleshoot AV and lighting control systems throughout the building.
  • Support immersive technology, projection, and digital signage installations.
  • Manage and maintain radios, cameras, microphones, and other AV assets.
  • Ensure proper operation of systems during guest hours and special events.

Ticketing & Point of Sale (POS) Systems

  • Provide onsite support for POS systems (4 stations and handheld devices) for the attraction.
  • Maintain wireless ticketing systems and handheld ticket printers.
  • Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience.
  • Coordinate with vendors to address technical escalations and performance issues.

Collaboration & Reporting

  • Work closely with the Manager and VP of Technology Operations to implement and optimize systems.
  • Partner with external service providers to uphold high support standards and SLAs.
  • Document all technical requests, incidents, and resolutions.
  • Support the setup and shutdown of systems for daily operations.

Qualifications

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Experience in attractions, entertainment, or hospitality environments is preferred.
  • A+ Certification required ; Network+, or other relevant certifications a plus.
  • 4+ years of experience in IT support, AV systems, or a related technical role.
  • Strong knowledge of networking concepts (routers, switches, firewalls).
  • Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms.
  • Understanding of IT security, system updates, and patch management.
  • Excellent troubleshooting, organization, and documentation skills.
  • Strong communication skills with the ability to explain technical issues clearly.
  • Must be able to work flexible hours, including evenings, weekends, and holidays .

Job Tags

Full time, Remote work, Flexible hours, Afternoon shift,

Similar Jobs

Vertex Partnership Academies

SY 26-27 High School Philosophy Teacher Job at Vertex Partnership Academies

Organization Overview Vertex Partnership Academies is a public charterInternational Baccalaureate World High School with a classical core in the heart of the Bronx. Our mission is to provide students with pathways for upward mobility while preparing them...

Robert Half

Communications Specialist Job at Robert Half

Content Specialist - 3-4+month contract, full 40 hours a week, On-Site daily in Dallas! MUST BE LOCAL TO BE CONSIDERED! Robert Half is looking for a talented Content Specialist for our client in the Dallas area. In this role, you will contribute to the creation, management...

Trademark Hire, LLC

Executive Assistant to the Founder/Executive Chairman - Great company! Job at Trademark Hire, LLC

 ...successful, boutique financial advisory & private wealth management company based in Dallas, TX, has engaged us to place a high-caliber,...  ..., & exceptionally organized individual in the role of Executive Assistant (EA) to the Founder/Executive Chairman (EC) . The Executive... 

Stella-Jones

Plant Operator Job at Stella-Jones

 ...Ability to pass the state pesticide certification exam Respiratory training and ability to pass Medical exam and Respirator fit test...  ...package with 3 medical plans to choose from ~ Several company-paid benefits including: ~ Dental and Vision coverage ~ Life insurance... 

HealthCare Support

Healthcare Fraud Investigator Job at HealthCare Support

HealthCare Support is actively seeking a Healthcare Fraud Investigator to fill an opening with a non-profit health plan that provides Medicare and Medi-Cal healthcare services to over 1.5 million members in Rancho Cucamonga, California. Daily Responsibilities For...