Job Description

JOB SUMMARY

The Logistics Customer Service Representative is a representative of the company's culture and values. Primary responsibilities include order processing, production coordination, freight and logistics planning, customer service and good product knowledge. This is a fast-paced, time critical role that reports to the Customer Success Manager.

Responsibilities:

• Processes orders via phone, email, messaging, or EDI into SAP and Quick Books.
• Coordinates with production rush requests, new items or special requests.
• Work directly with the Production Coordinator on orders not fulfilled at 100%.
• Process shipping paperwork in preparation for billing through accounting.
• Provide order tracking and work with carriers on delivery delays/service interruptions.
• Works with carriers and freight forwarders to arrange both domestic and international freight.
• Answer customer questions accurately and in a timely manner.
• Communicate with Sales as needed to ensure an excellent customer experience.
• Provide documentation to meet customer needs.
• Handle and track customer complaints.
• Track customer interactions through Hubspot.
• Other responsibilities as assigned.
  

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