Job Description

Carefree Boat Club of DMV is expanding—and we’re looking for a highly organized, service-driven Membership Services Manager to join our team in Woodbridge, VA .

About the Role:

As our Membership Services Manager, you’ll be the first point of contact for new members and a trusted partner throughout their time with the club. From onboarding and training to ongoing support, your mission is to ensure every member has a smooth, engaging, and “carefree” experience.

Key Responsibilities:

• Conduct new member onboarding, account setup, and training coordination

• Serve as the main point of contact for member questions, issues, and support

• Track training progress and ensure follow-through with captains and dock teams

• Collaborate with operations and events teams to drive member satisfaction

• Maintain accurate member records and system data

• Support renewals, retention, and engagement efforts

What You’ll Need:

• 2+ years in customer service, membership management, or hospitality

• Exceptional organization and communication skills

• Ability to multitask in a fast-paced, people-first environment

• Comfortable with CRM tools, email, and internal systems

• Boating knowledge is a plus—but passion for service is a must

What We Provide:

• Competitive salary and performance incentives

• Health, dental, and vision insurance

• PTO and paid holidays

• A dynamic, growth-oriented team and company culture

• The chance to build your career in a unique and fun industry

Carefree Boat Club of DMV is part of a nationwide network redefining access to boating. We’re growing fast and building a member experience team that leads with care, clarity, and excellence.

Interested? Apply now or reach out via DM.

#MembershipServices #CustomerExperience #HiringNow #WoodbridgeJobs #CarefreeBoatClub #DMVJobs #BoatingIndustry #HospitalityCareers

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