Job Description

We are seeking a highly motivated and customer-focused Mobility Support Tier 1 Service Desk Tech to join our dynamic IT support team.

Location: Onsite in Marysville, OH

Pay: $21/hr W2

Duration: Long-term contract

W2 ONLY - No C2C or Sponsorship available

Responsibilities:

• Assist clients with their cellular and Wi-Fi only mobility support questions
• Provide technical support and assist clients with configuring mobile iPhones / iPads to corporate enterprise systems (phone activations and swaps, iPad activations and swaps, and basic how-to questions.)
• Ability to troubleshoot common end-user questions on iOS or mobile device setup related questions
• Familiarity with Apple Products and able to support questions related to Apple mobile hardware
• Assist and Train clients with understanding their cost related to mobile devices and client’s operations (On-site training)
• Ability to assist clients with understanding of Policy related to mobile phones (On-site training)
• Maintain worklog or ticketing system information as it relates to service requests received
• Perform other duties including assisting with network connectivity, synchronization, maintenance, etc. as it relates to mobile devices and client's needs

Job Tags

Similar Jobs