Job Description

SERVPRO Team Shaw –  Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. 

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. 

If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Contents Field Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then  you may be our perfect  hero !

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Key Responsibilities:

As a Contents Field Manager, you will lead and manage all aspects of contents restoration, including inventory, pack-out, cleaning, and return of customers’ personal property after fire, water, or other types of property damage. This role requires exceptional organizational skills, customer service expertise, and the ability to lead a team in a fast-paced, often high-stress environment. In this role, you will also:

• Oversee the pack-out, inventory, and transportation of customer contents from affected properties
• Manage the cleaning, restoration, and storage process for personal belongings, using specialized equipment and software
• Ensure accuracy of inventory tracking, documentation, and communication with both customers and insurance adjusters
• Train, supervise, and schedule contents technicians and warehouse staff to meet production goals and quality standards
• Collaborate with project managers, estimators, and insurance representatives to ensure seamless job execution
• Conduct quality control inspections to ensure items are properly cleaned, restored, and packaged for return
• Communicate with homeowners and commercial clients regarding the status of their belongings, demonstrating empathy and professionalism
• Implement safety protocols and maintain a clean, organized warehouse and contents cleaning area
• Coordinate timely delivery and return of contents to customers once the property has been restored
• Maintain detailed and accurate documentation using SERVPRO software (e.g., Xactimate, iCat, Encircle, or other platforms)

Schedule:  Monday - Friday, 8:00 AM - 5:00 PM

Availability for overtime and on-call hours may be required during peak demand or emergency responses

Qualifications

Required:

• High school diploma or equivalent
• 2+ years of experience in restoration, moving services, inventory management, or related fields
• Excellent communication and organizational skills
• Valid driver's license with a clean driving record
• Proficiency with inventory software and Microsoft Office Suite
• Ability to lift and move heavy items (up to 50 lbs.) and work in physically demanding environments

Preferred:

• Experience in the restoration industry, specifically contents handling or pack-out operations
• Certifications from IICRC (such as Fire and Smoke Restoration Technician or Contents Processing Technician)
• Familiarity with SERVPRO systems (e.g., WorkCenter, Xactimate, DryBook, iCat)
• Experience leading teams or supervising staff in a warehouse or field environment
• Strong customer service skills and the ability to handle sensitive or emotionally charged situations

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities

  All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

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