SUMMARY: The Commercial Driver – Overnight for Starmark Local, LLC (“Starmark Local”) performs regional white glove deliveries of Starmark Funeral Products to funeral homes, crematories, care centers, and distributor locations with a regional route averaging an 800–1000-mile round trip radius and will require overnight stays to complete. Routes can require loading and unloading all types of freight using provided equipment as well as delivering to multiple types of locations. The Commercial Driver - Overnight will plan and perform routes adjusting their schedule to make deliveries on time while following Department of Transportation (“DOT”) laws and Hours of Service (“HOS”) regulations. The Commercial Driver - Overnight will adhere to excellent service standards maintaining high customer satisfaction and safety compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Completes pre and post trip inspections according to DOT guidelines.
· When loading trucks, reviews delivery notes to ensure that all items listed are loaded and that all loaded items are listed. Corrects any discrepancies prior to leaving the loading dock.
· Maintains driver logs according to DOT regulations using our telematics system.
· Verifies delivery schedule is achievable before departing and ensures delivery of customer orders on time.
· Upon each delivery, double checks unloaded items against the delivery note and secures a signature from the recipient on the delivery note, collects any COD payments, and ensures reloading of all pads, stacks and straps.
· Submits all signed delivery notes, logs, and other paperwork to Customer Service in a timely and efficient manner.
· Ensures a message of good quality and ethics to funeral professionals, crematory operators and the public.
· Commercial Drivers are the face of Starmark Local and must always ensure professionalism and provide excellent customer service.
· Identifies and assesses customer needs to achieve satisfaction.
· Builds sustainable relationships during deliveries with trust through open & interactive communication with other team members, the Vandor Funeral Products organization, and funeral professionals and their staff.
When necessary, coordinates with Starmark Local Headquarters and/or Service Center Directors about customer refunds and/or exchange of goods and assists in the resolution of quality issues.
· Establishes and maintains an excellent Starmark Local relationship with all customers.
· Represents Starmark Local in treating all customers with respect, seeking to meet or exceed their privacy, transportation and delivery needs.
· Assists in loading of truck for next route if needed; secures items into proper position in trucks using pads, stacks, and straps to prevent damage during shipments including properly using specialized packaging (pad wrap) or loading (decking).
· On days when deliveries may not be needed, assists in loading/unloading products on the shipping dock and/or building specialized packaging skids.
· Strives for continuous improvement in all aspects of Starmark Local operations.
· Maintains a safe, clean, and orderly workplace.
· Adheres to Starmark Local's values, principles, and policies as published in the Starmark Local Team Member Handbook.
· Performs other duties as assigned.
PM21
Requirements:
QUALIFICATIONS:
· Must be neat and organized.
· Must live reasonably close to assigned work location for on-time arrival as scheduled.
· Must pass a DOT required physical exam and obtain a driver's medical card (Starmark Local will pay for physical exam).
· Compliant with Department of Transportation: driver's license (CDL Class A capable) and clean driving record. Must have valid State Driver's License with none of the following infractions:
o No convictions for Reckless Driving
o No convictions for DUI or DWI within the last two (2) years.
o No convictions for Hit and Run accident.
o No convictions for Leaving the Scene of an accident.
o No convictions for Failing to Report an accident.
o No Multiple licenses.
o No suspended license.
· Above average verbal communication skills and good writing skills.
· Attention to detail and accuracy (must be able to read tickets from Service Center Director and pull correct items from inventory and load by hand or tow motor; must be able to count out products and supplies to ensure correct amounts are going to customers).
· Must have a cell phone with voice mail and texting (not supplied by Company).
· Able to work alone and in groups (mostly alone).
· Able to sit or stand for long periods of time.
· Able to work with and honor funeral professionals and their profession (may on occasion see deceased bodies).
· Able to lift 75 lbs., operate a lift gate, and handle a pallet jack.
· Previous Forklift experience a plus. Starmark Local, LLC, conducts forklift training and provides certification for drivers.
· Able to retain and recall product knowledge.
· Able to operate a computer including scanning and faxing documents.
· Must be willing to work with customers.
· Must be flexible when it comes to scheduling to routes to ensure their completion.
· Must have knowledge of State highways and GPS routing tools.
· Must accept responsibility for on-time deliveries and double check load securement after each delivery.
· Must be committed to drug-free driving.
· Mathematical Skills - above average mathematical skills.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. These include but are not limited to:
· The cab of commercial vehicle and various loading docks throughout the regional delivery territory.
· Traveling around an average but not limited to a 400–500-mile radius of the assigned work location and base of operations.
· Typical route averaging 800-1000 miles round trip including possible overnight stays.
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