Job Description

Overview

We are seeking a detail-oriented, organized, and proactive Office Administrator to join our growing custom apparel business. The ideal candidate will thrive in a fast-paced, creative production environment and play a key role in coordinating daily operations—from managing customer orders to supporting our production and sales teams.

Key Responsibilities

• Order Management:
• Enter and process sales orders accurately in our accounting software (e.g., Sage or similar).
• Review purchase orders, confirm details with customers, and coordinate order timelines with production.
• Track order status, follow up on approvals, and ensure timely completion and delivery.
• Administrative & Office Support:
• Handle phones, emails, and general correspondence with professionalism and attention to detail.
• Maintain organized digital and physical records of orders, invoices, and vendor documents.
• Assist with invoicing, payment tracking, and light bookkeeping support.
• Production Coordination:
• Communicate order details and deadlines to the production team (screen printing, embroidery, and fulfillment).
• Prepare production schedules and update them as orders evolve.
• Ensure all artwork and product information is accurate and available for each job.
• Customer Service:
• Act as a liaison between customers and internal teams, providing timely updates and resolving issues.
• Support walk-in customers and assist with product or order inquiries.
• Artwork & Marketing Support (Preferred):
• Assist with light artwork preparation (logos, proofs, layouts) using basic design software.
• Help manage digital content for online stores or customer portals when needed.

Qualifications

• Previous experience in office administration, order management, or production coordination (preferably in a print, embroidery, or manufacturing environment).
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with Sage , QuickBooks, or similar software a plus.
• Excellent communication and customer service skills.
• Basic familiarity with artwork files (.ai, .pdf, .png, etc.) and an eye for detail.
• Team-oriented, dependable, and capable of working in a small business environment where every role makes an impact.

Compensation & Benefits

• Competitive hourly pay with growth potential.
• Opportunity for advancement as the company continues to expand.
• Paid time off and holiday schedule.
• Supportive team environment with cross-training opportunities.

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