Job Description

IMS produces and manages project scope for corporate meetings and large-scale events, product and market launches, press events, hospitality events, experiential marketing, and custom events. The Production Manager is an integral part of the IMS Technology Services Event Staging team providing superior event management through research and understanding of the expected experience, communication, design, coordination, and holding the team accountable. This is evidenced by their unique approach and strong relationship established for each client to create an all-encompassing event budget, manage the internal process and team members, manage costs and expenses to drive IMS profit standards, and guarantee the appropriate technology and support team on site. Under the direct supervision of the Sr. Director of Production Management, they are expected to be intrinsically motivated toward personal and professional excellence in driving clients’ perception of IMS service, quality, on-time delivery, and problem-solving. This position is designed to support B2B and B2C clients managing 30-40 events annually.

Position Accountabilities and Expectations:

• Engage with sales and clients to understand needs, create proposals, strategically plan, develop and execute events exceeding expectations and within budget.
• Ability to review, understand, and operate within client service agreement terms ensuring 100% compliance.
• Manage an average of 8-10 concurrent projects in various phases keeping internal and external information current and maintain IMS standards of client communications at all times.
• Attend needs analysis meetings and/or site surveys to support the events team.
• Coordinate all activities and communications to provide timely, accurate, and on-budget completion of the assigned event.
• Lead internal and external teams from planning through execution maximizing utilization and efficiency.
• Personal accountability for financial performance of events via budget and expense tracking of multiple projects to IMS financial standards. Raise awareness immediately of challenges or risks that will impact the overall financial success of the event.
• Collaborate with the operations team to develop and maintain key vendors/partners in order to deliver top level products and pricing for clients. Negotiate and review vendor, hotel, and venue contracts as needed.
• Participate in the creative and logistical planning of each event with the IMS team and processes
• Collaborate with the IMS engineering team to ensure accurate design and execution plans for events.
• Contribute to individual projects and IMS in a solutions-oriented manner that uphold our quality standards.
• Manage to and maintain IMS Event Staging Production Management Key Performance Indicators (KPIs)
• Implement and oversee all aspects of event/meeting production, pre-event preparation & logistical development, financial reports/expense tracking, asset utilization, internal communication, industry/technology research, on-site execution, post-program recapping, and account management for the specified client as needed
• Stay current with new event tools, methods and trends. Provide viable options for implementation to the IMS team for future use.
• Work within assigned account team to support and balance the workload
• Create and deliver show books and pertinent information for all events
• Maintain and update Outlook with tasks, appointments, meetings, and other event-related activities
• Participate in related departmental initiatives as assigned.

What you will bring:

• A minimum of 2 years of event project management experience, with at least 5 years of event experience supporting onsite event operations.
• Bachelor’s degree in communications/marketing and/or equivalent experience in a related field.
• Strong planning and organizational skills to effectively manage numerous programs and resources simultaneously while making immediate and critical decisions based on company values, guidelines, and process
• Sound decision-making and problem-solving skills based on client and industry knowledge
• Able to lead small to medium scale live events with multiple agencies, vendors, and client involvement
• Demonstrated ability to apply best practices and learnings from previous projects to elevate the performance level of self and team
• Significant client-facing activities. Must have demonstrate exceptional communication, organizational, and problem-solving skills
• Willingness to be flexible and adapt to the changes in the project schedule
• Willing and able to work non-traditional work hours, including weekends and travel (up to 40 %)
• Motivational leadership and ability to influence and inspire teams to deliver an exceptional experience
• Microsoft Teams and Office, Vectorworks, and Mac OS experience required

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