Hydranautics is a part of the Nitto Group of companies and a global leader in the field of integrated membrane solutions which includes reverse osmosis, nanofiltration, ultrafiltration and microfiltration for water, wastewater and process treatment and applications. Currently used on seven continents throughout the world for diverse applications such as seawater desalination, industrial high-purity water, surface water treatment, wastewater treatment and specialty process applications.
Here at Hydranautics, we believe that diversity is key to our competitive advantage. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, ancestry, sex, sexual orientation, age, disability, marital status, domestic partner status or medical condition. We are proud to be a Drug-free, E-Verify and EEO employer.
We are proud to offer a generous compensation and robust benefits package to include medical, dental, vision, life insurance plans, F.S.A. and H.S.A plans, Retirement plans (401k and ROTH), (12) Paid company holidays, generous PTO, tuition reimbursement and career development, Employee Assistance Plan and more. This is a remote position requiring extending travel.
JOB SUMMARY:
Under limited supervision, implements processes and procedures to ensure customer inquiries are handled and process appropriately for both International and domestic customers.Develop, track and report on key service performance standards. Creates reports on key service performance metrics to streamline the customer service function. Guide less-experienced staff in the processing, record-keeping, and shipment of customer products. Deliver the utmost professional service to external and internal customers.Proactive thinker working independently and embraces technology with a focus on Customer Relationship Management (CRM) systems.
ESSENTIAL DUTIES and/or RESPONSIBILITIES :
MINIMUM EDUCATION and/or EXPERIENCE:
KNOWLEDGE, SKILLS and/or ABILITIES:
PHYSICAL DEMANDS and/or WORK ENVIRONMENT: (Typical physical demands and the work environment characteristics an employee must meet and encounter while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
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