SSPA Escalations Specialist-- JAIDC5697370 Job at Compunnel Inc., Bellevue, WA

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  • Compunnel Inc.
  • Bellevue, WA

Job Description

Job Title: SSPA Compliance & Escalations Consultant

Location: Bellevue, WA (Remote until further notice)

Duration: 6-month Contract

Interview Process: Video Call / Phone Call

Overview

We have a new opening for our client Infosys in the US region. Please review the job details below and share qualified candidate profiles at the earliest.

Roles & Responsibilities

  • Deliver according to the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all assigned requests/tickets.
  • Identify opportunities to schedule calls/meetings with users or suppliers to expedite processes and reduce lead times.
  • Conduct quality checks and provide refresher sessions to the team as needed.
  • Possess expert-level knowledge of compliance and audit requirements ( DPR, INA, SAAS, PCI ).
  • Consistently meet or exceed defined SLA and KPI targets.
  • Support the team in creating/updating DTPs/SOPs/KAs and performing UAT for internal and external tools.

Qualifications & Experience

  • Bachelor’s degree in any discipline with 4+ years of relevant experience in program/project/stakeholder/user management and escalation handling.
  • Experience in customer support and ticket management .

Preferred certifications: CIPP or CISSP .

  • Strong analytical, logical, and problem-solving abilities with proven customer-facing experience.
  • Ability to work effectively with international teams and collaborate in a fast-paced environment.

Additional Notes

  • Hiring Manager is open to candidates with experience at Design Laboratory Inc (DLI).
  • Although currently remote, candidates must be local to Bellevue, WA , as a hybrid model may be introduced later.
  • Candidates must have customer service experience handling escalation tickets related to data privacy and supplier security .

Thanks

Job Tags

Contract work, Local area,

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