Job Description

Company Overview

At Cyclologic, we are leaders in cycling analysis technology and innovation. From elite athletes to recreational riders, we provide cutting-edge bike fitting solutions using advanced 2D/3D motion capture, pressure analysis, and performance data. With three state-of-the-art fit studios and a global reputation, we support cyclists, retailers, manufacturers, and medical professionals with the tools, education, and expertise to achieve peak performance.

The Opportunity

The store manager is responsible for the overall revenue and customer experience at Cyclologic. The store manager will work closely with our team to ensure that all merchandising, sales and hospitality experiences are executed per Cyclologic’s vision. Role will involve weekends and holidays and may personally handle customer complaints from time to time.

· Achieve revenue goals, manage bike delivery pipeline and sales leads in CRM system

· Maintain customer experience through positive team member interaction and store presentation

· Lead all staff in Cyclologic’s culture of world-class hospitality and community building

· Develop and manage Cyclologic’s retail experience

· Manage the delivery of the clients’ expectations of products and services

· Organize, implement and validate staff sales and product training

· Create and maintain store staff coverage schedules

· Supervise actions of everything related to retail within the Cyclologic vision and CEO input

· Demonstrate teamwork by assisting and cooperating with co-workers as needed

· Have appropriate communication strategies for each team member

· Maintain confidentiality of all company and all customer information

· Representing company in areas of public relations like store events, and group rides

· Implement individual employee sales tracking

· Training and mentorship of all employees in maximizing sales, and performing daily tasks

· Manage preparation of displays, merchandise, and presentations

· Oversee and ensure compliance of all staff with established company policies

· Manage and assist the store team in maintaining housekeeping standards

· Manage and assist in physical inventory counts (both cycle and end of year)

· Manage and assist in purchasing and receiving

· Must be comfortable with a dynamic and fast paced environment

Reports to CEO

Schedule:

· Must be available to work Saturdays

Why Cyclologic?

You’ll join a team that lives and breathes cycling and strives to elevate every rider’s experience. We’re committed to innovation, professional growth, and creating a supportive environment for both staff and clients.

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