What will you do:
• Process Definition: Define and establish end-to-end processes in support of supplier onboarding across multiple geographies and scenarios. This will include clear documentation and validation of complex processes that involve understanding organizational policies, business requirements, and product (Coupa, SupplyOn, SAP CIM) dependencies.
• Operations Management: Ensure effective and efficient engagement with suppliers, which will include closely engaging with internal and external stakeholders, establishing performance metrics, and monitoring progress.
• Continuous Improvement: Regularly review and improve existing operations and campaigns to ensure ongoing optimization.
• Communications and Journey Management: Manage all engagement campaigns with suppliers including emails, webinars, and direction communications. This will include both defining and optimizing the end-to-end supplier onboarding process.
• Product Expertise: Effectively learn the products (Coupa, SupplyOn, SAP CIM) to fully understand the supplier experience through onboarding and ensure go-live readiness for launch. Be willing to roll up your sleeves and engage directly with the product and suppliers.
• Product Configuration & Testing: Become an expert in knowing what will be required for both technical and non-technical onboarding of suppliers to our new products. This will include working closely with Digital teams to define requirements and taking leadership for action plans.
• Supervise and Manage: Provide critical support and leadership for a team of Supplier Enablement analysts, balance their workload, and help them analyze data. Ensure team members who bring leadership and expertise are effectively uplifted.
What will help you to be successful in this role:
• Strong organizational skills and attention to detail
• Ability to work in a team environment
• 8+ years’ experience in a fast-paced, results-driven environment.
• Experience in project management, operations management, supply chain management, and/or process optimization is a strong asset.
• Experience with complex roadmap development, identifying interdependencies, and proposing detailed project plans.
• Hands-on approach to developing solutions and documentation; a bias to action.
• Networking and effective communication skills with senior / executive stakeholders.
• Strong proficiency in English and experience working in multicultural environments
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