Job Title: 3PL Warehouse Manager
Location: Fontana, CA
Job Type: Full-time
About the Role
As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our fulfillment center. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control — all within a fast-paced, technology-driven warehouse environment.
Key Responsibilities
Operational Leadership:
Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
Team & Resource Management:
Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
Process Standardization:
Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
Inventory & Quality Control:
Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
Inbound & Outbound Execution:
Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
Customer & Stakeholder Communication:
Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
Data & Performance Reporting:
Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
Compliance & Safety:
Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.
Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, or related field
- 5+ years of progressive experience in 3PL or warehouse operations, including team management
- Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
- Experience in process design, warehouse planning, and cost control
- Excellent problem-solving, communication, and leadership skills
- Ability to analyze data and translate findings into operational improvements
- Bilingual in Mandarin is a must
Preferred Qualifications
- Prior experience with high-volume e-commerce fulfillment
- Background in both manual and automated warehouse environments
- Familiarity with lean methodologies and continuous improvement frameworks
- Ability to thrive in a fast-paced, deadline-driven environment
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