Job Description

Assistant Affordable Housing Manager

Reports To: Director of Affordable Housing Operations

Department: Affordable Housing Operations

Starting Salary: C, $17.00 - $24.00/hr (Annual $35,360 - $49,920), plus excellent fringe benefits 

Summary of Position: This position is responsible for assisting the manager of a CHA's housing site. Duties include leasing of units, periodic inspection of units, collection of rents, annual recertifications, lease enforcement, property inspections maintaining effective landlord-tenant relationships with residents. This position requires basic knowledge of federal regulations relating to admissions and continued occupancy for the public housing program.

Major Duties and Responsibilities Include:

• Assists management with unit leasing, including resident orientation and collection of appropriate security deposits.
  
• Coordinates unit move-in, move-out, annual, special housekeeping, and yard and property inspections with Maintenance staff.
  
• Collects and receipts rent and other payments.
  
• Monitors the tenant accounts receivables (TARS) and takes appropriate action including mailing billing notices, preparing repayment agreements, and initiates non-payment termination of tenancy notices.
  
• Enforces lease provisions through resident counseling and written warning letters, maintains appropriate documentation in resident files and forwards-initiated termination of tenancy notices and unlawful detainer suits to the Housing Manager.
  
• Assists with meeting the goals and objectives as indicated by the CHA's Annual and Five-Year Plans.
  
• Assists with preparation and review of monthly reports on aged receivables, TARs, security deposits, and the rent-roll.
  
• Maintains a unit vacancy and unit turnaround report to track efforts associated with these activities for HUD performance assessment system.
  
• Attends monthly Tenant Association meetings and the Housing Manager Staff Meetings at the Housing Managers' request.
  Maintains necessary files and documentation required by federal regulations.
• Coordinates activities with Resident Services staff and others to meet the needs of residents.
• Schedules all appointments for annual recertifications
• Performs other work as assigned by the Housing Managers or the Director of Housing Operations.

Required Knowledge, Skills, and Abilities:

• Able to exercise considerable tact, confidentiality, and judgment in working with residents and in effecting solutions to complex personal and family problems.
  
• Able to manage multiple projects in a timely and effective manner.
  
• Able to establish and maintain effective working relationships with superiors, associates, administrators, and the public, as well as able to work with a diverse population that includes families, the elderly, and persons with disabilities.
  
• Able to work as part of a team, both as leader and follower.
  
• Able to provide excellent customer service to tenants, with a strong service orientation.
  
• Able to express oneself effectively both orally and in writing with other CHA staff, residents, and the public.
  
• Able to prepare clear, concise, comprehensive reports and effective, accurate correspondence.
  
• Able to attain knowledge of the policies, procedures and practices of the CHA and the federal regulations governing the provision and oversight of housing management.
  
• Able to implement continuing assignments that include the organization of materials, the preparation of reports, and the making of decisions within established guidelines and procedures.
  
• Able to make mathematical computations with speed and accuracy
  
• Able to attain and utilize knowledge of counseling and problem-solving techniques
  
• Able to utilize computer hardware and software required to meet the general responsibilities of the position.

Education and Experience:

• High school diploma or equivalent
  
• Minimum of two years' experience in property management, preferably low-income housing management, business or public administration, general management, property management
  
• Demonstrable experience with computers and software systems

Special Requirements:

• Must be bondable and insurable.
  
• Must have a valid Missouri vehicle operator's license.
  
• Must pass LIHTC Certification training within one year of employment.
  
• Must be willing to travel overnight for a maximum of 15 days annually for training or attendance at conferences/workshops.
  
• Must be able to obtain and maintain a bank account for direct deposited of payroll.
  
• Must be able to pass a pre-employment background check and drug screen.

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