Customer Service Representative Job at Leeds Professional Resources, Brandon, FL

Qm9XWHJXNUtCVGVQUlBFbkNCVFJ6a3YzOEE9PQ==
  • Leeds Professional Resources
  • Brandon, FL

Job Description

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Pay $18/HR (Monday-Friday Day Shift)

Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.

Additional Info:

  • Must have reliable transportation and home internet access
  • Must have Long Term Care, Medicare, or Medicaid experience for this role

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Excellent communication skills and Microsoft Office Suite

Job Tags

Work at office, Day shift,

Similar Jobs

Excellence Services, LLC

Private Executive Chef (2025) Job at Excellence Services, LLC

 ...SUMMARY: Join a prestigious private household in Atherton, CA, as a Private Executive Chef, where your culinary passion will craft unforgettable dining experiences for an elite family. This role is a unique opportunity for an enthusiastic chef eager to create customized... 

Confidential Careers

Cleaning Specialist Job at Confidential Careers

URGENTLY HIRING: Cleaning Technician - Exterior Cleaning Specialist Location: Bellevue, WA Compensation: $80K-$120K+ OTE (Base Pay + Performance Incentives) Job Type: Full-Time Industry: Exterior Cleaning / Home Services / Maintenance Why Pro Care? Pro ...

AppleOne Employment Services

Receptionist Job at AppleOne Employment Services

AppleOne is assisting an Accounting Firm located in Maitland with finding a Receptionist to join their team. About the Job Greeting clients, answering phone, multitasking to log paperwork, set appointments, send files to clients. Using an appointment book to make...

Tootsies

Facility Maintenance Engineer Job at Tootsies

 ...The Retail Maintenance Engineer is responsible for maintaining the overall appearance, safety, and functionality of the retail store. This role ensures that equipment, fixtures, and the facility are in proper working order, supporting smooth store operations and a positive... 

Rise Technical

Senior Project Manager Job at Rise Technical

 ...growing and taking on new projects across the US. Investing heavily into new work and their employees in industries such as water, oil and gas, mining and renewable energy. They are looking for ambitious and motivated employees who can successfully complete projects and...