Job Description

Job Title: Apprenticeship Dispatcher Administrator

Location: Anaheim, CA 92807

Pay Rate: $20–$21 per hour

Employment Type: Contract

Support the Next Generation of Skilled Trades Professionals

We are seeking a dedicated and highly organized Apprenticeship Dispatcher Administrator to support our program. This role plays a vital part in managing the daily dispatching process for apprentices, ensuring compliance with state and federal requirements, and maintaining a seamless flow of communication between students, employers, and program administrators.

This position is ideal for someone who thrives in a fast-paced environment, is confident handling high call volumes, and takes pride in accurate, timely administrative work.

Key Responsibilities:

Dispatch Administration:

• Manage incoming and outgoing apprentice dispatch requests within 24–72 hours
• Update apprentice files in the database with dispatch, return dates, and employer notifications
• Maintain and update daily Out-of-Work Lists and dispatch tracking spreadsheets
• Communicate dispatch details to employers, including required forms (DAS-1, ETA-671, cover sheets, OJT hours)

State & Federal Compliance:

• Submit and manage apprenticeship documents in RAPIDS and state databases
• Conduct internal audits to ensure data integrity and compliance
• Process leave of absence requests and maintain tracking spreadsheets

Program Coordination & Reporting:

• Follow up on apprentice employment status and provide regular reporting on dispatches, open requests, and out-of-work students
• Monitor and support apprentices returning from leave or disciplinary holds
• Assist with graduation events, competitions, and other student-centered activities

Communication & Customer Service:

• Serve as the primary point of contact for dispatch-related inquiries
• Respond to high volumes of calls and emails with professionalism and urgency
• Maintain effective communication with students, employers, and internal staff
• Assist with disciplinary hearing setup and documentation

Required Qualifications:

• High School Diploma or equivalent
• Previous experience in dispatch, administrative support, workforce development, or education coordination
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong verbal and written communication skills
• Comfortable managing a high volume of phone calls
• Exceptional time management and organizational skills
• Attention to detail and ability to work independently
• Willingness to occasionally support events after hours or on weekends
• Familiarity with apprenticeship programs or regulatory reporting is a plus
• Experience with databases such as Flashpoint is highly desirable

Key Attributes for Success:

• Professional demeanor and commitment to service excellence
• Ability to handle sensitive information with confidentiality
• Team-oriented with a proactive and positive attitude
• Capable of prioritizing multiple tasks while meeting tight deadlines
• Strong problem-solving and follow-through skills

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

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